We have systematic implementation processes, standards and tools that have been developed and tested by our account team that is specialized and experienced in global benefits. We are committed to personalizing the implementation plan to align with your culture and work effectively with all your vendors. It is through the close working relationships between our account team and our clients that we have been able to consistently beat our standard delivery timeline.
More than other populations, globally-mobile employees' needs and challenges are highly varied. Given the importance these individuals play in your business and the high cost of assignments, there is a high opportunity cost of an unresolved issue. While we have strong systems, we believe that a high touch approach delivers the best experience for expatriates.
Some of the ways that we make a difference include:
- A dedicated Account Manager
- Individualized case management support
- 24/7 customer service
We constantly monitor our performance on measures like call response, claims turnaround and issue resolution. We strive to and have consistently beat our clients' and brokers' expectations.
