Health Care Delivery System

Right Network

When it comes to providing a global medical network for mobile employees, MetLife is at the forefront of building and managing one of the largest health networks in the world. 

• Quality providers in nearly 180 countries, vetted by carefully reviewing their accreditation, licensing, medical and administrative quality, and pricing 
• More than 185,000 international providers— virtually eliminating the need to pay out of pocket 
• Access to some of the largest healthcare networks in the U.S.
• More than 900,000 providers and over 5,500 hospitals in the U.S. 
• Excellent track record of onboarding new, qualified providers at the expat’s request

Regional Service Centers

Located in key areas around the world, our Regional Service Centers¹ provide members access to local expertise and deliver an understanding of regional differences. Putting resources closer to members provides an optimal experience for local healthcare delivery, provider referrals and customer service. That means reduced challenges receiving and paying for care.

Through the Regional Service Center Model you can expect:

• Enhanced member satisfaction – Direct access to over 450 local medical professionals, available 24/7.
• Better cost management² - Contracted cost savings and physician-led case monitoring.
• Simple claim process – Fully integrated operations and consistent claims payment processes with real-time online tracking.

¹ Some Regional Service Centers are operated by MetLife affiliates and some by third parties contracted by MetLife.

² Cost savings are largely the result of the purchasing power of the RSCs or the networks to which they provide access and their ability to monitor local providers.

Network Management

Extensive experience in global health benefits management. 

• Experience - More than 20 years of global network management. We understand the local differences and nuances of healthcare provider behavior, and deliver the types of providers global travelers expect by vetting, contracting, and educating our provider community.
• Best-of-class claim analytics and health trends insight - Highly professional global medical and health analytics team, to stay current with market trends and quickly adapt to improve our offering.